The General Insurance, a registered insurance company with its corporate headquarters located in Nashville, Tennessee, is a division of PGC Holdings Corp., which is completely owned by American Family Mutual Insurance Company. The Company was acquired by American Family Insurance in 2012, however the General remains a separate and individual firm. The General Insurance covers all non-standard automotive insurance products and offers them to several US states through multiple distribution channels including the web or digital platforms.

Under the name Permanent General Agency, The General Insurance started selling insurance in 1963. The corporation has offered insurance through a number of organizations throughout the years, including Permanent General Assurance Corporation. It specializes in providing automobile insurance for high-risk motorists.

Are you attempting to get in touch with The General Insurance’s top management? You are reading the proper article if you wish to contact The General Insurance Headquarters address located in Nashville to solve your vehicle insurance issue.

What services are offered by The General Insurance?

The General Insurance is a property and casualty insurance provider with origins in the business dating back to 1920 and services millions of policyholders. The General Insurance Organization is a sustainable, adaptable, and innovative company that has developed into one of the insurance providers with the quickest rate of growth in the market.

In addition to products for lenders, digital solutions, and more, General Insurance offers products for auto, accident, and other insurance types.

The General has provided a range of cost-effective insurance policies for every lifestyle and financial situation for more than 60 years. For the following insurance coverages, you can also get in touch with The General Insurance’s corporate headquarters or customer care division.

  • Boat/PWC insurance
  • Traveler Trailer insurance
  • Home insurance
  • Phone insurance
  • Pet insurance

The General Insurance

The General Insurance Headquarters-related Queries: 


The General Insurance, which is renowned for providing competitive pay and benefits packages for workers, has employed over 10,000 professionals with a variety of backgrounds and academic qualifications, according to the Glassdoor database. View the most recent The General Insurance job postings on Indeed and Glassdoor.


The General Insurance Firm operates on all 6 days of the week, much like other businesses around the globe. Find the customer service hours for The General Insurance headquarters below if you need to get in touch with them about a claim.

Customer service hours: (Central Time)

Monday – Thursday: 7 AM to 9 PM

Friday: 7 AM to 8 PM

Saturday: 8 AM to 4 PM

Claims Department service hours

The claims division or department is open 24 hours a day, 7 days a week. For existing claims our hours of operation are Monday – Friday: 8 am – 5 pm (EST-PST)

Visit The General Insurance website to contact them.


If you have any inquiries regarding your health, property, or vehicle insurance, or if you need to file a claim or renew your policy, you can get in touch with The General Insurance’s Nashville corporate headquarters.

The majority of people walk straight to the General Insurance headquarters to discuss their problems with C-level executives, but you can also go there for service issues and professional reasons like job and interviews. Here is where the corporate headquarters of The General Insurance are located:

2636 Elm Hill Pike, 

Suite 510


Tennessee 37214


Despite only having physical retail locations in Louisiana, The General Insurance offers insurance solutions through other office locations as well. In recent years, they have opened offices elsewhere to better serve their US consumers.


You can find The General Insurance office locations in the following places –

  • Baker Office
  • Covington Office
  • Denham Springs Office
  • Gonzales Office
  • Greensburg Office
  • Gretna Office
  • Hammond Office
  • Houma Office
  • Kenner Office
  • Lafayette Office
  • Metairie Office
  • Mid-City Office
  • Plank Road Office
  • Port Allen Office
  • Sherwood Office
  • Slidell Office
  1. Walker Office

Do you have a question about your claim, your account, or your policy? You can get in touch with the General Insurance customer service department using the information below if you wish to offer your thoughts about a recent experience you had with their service.

Call The General Insurance Customer Service and Support at 18443280306

For claims: call 1-800-280-1466


Fax: 1-800-544-9021

You can call The General Insurance at 1-800-280-1466 (Ext 1115) to report fraud.


The General Insurance keeps an active social media presence in order to develop a specialized community within the insurance industry. If you have any questions about your policy or claim, you can contact General Insurance executives through social media sites like Facebook, Twitter, Instagram, and Linkedin.

Key People at The General Insurance

Tony DeSantis – CEO 

Tony DeSantis has held executive positions with AIG, 21st Century Insurance, and Farmers Insurance as president of personal insurance product offerings, and as CEO of Ironshore’s Syndicated Risk Services. His extensive career in both individual and commercial insurance includes knowledge of both direct and agency-based sales channels as well as non-standard motor insurance.

Tiku Raval – President 

Tiku is now the President and Executive Officer of The General Insurance, a $1B affiliate of American Family Insurance, and has extensive expertise in fintech start-ups and Fortune 100 businesses in the Personal and Commercial Lines Insurance markets. Additionally, he is a member of the American Family Insurance Claims Services Board of Directors.

Common FAQs about The General Insurance

  • How is The General Insurance rated in the insurance industry?

The General Insurance, which is well-known for providing coverage for high-risk drivers, has only been able to receive moderate reviews from users and industry professionals. The organization has received unfavorable reviews and ratings as a result of its pricey services and lousy customer support. 

  • How can I contact The General Insurance customer support by phone or mobile or email?

You may contact The General Insurance in a number of ways, including through their website, social media accounts, email addresses, and a customer care hotline. Below are General Insurance’s phone numbers, email addresses, and customer service information. 

  1. Feedback and queries: 18443280306
  2. Headquarters Contact: (615) 744-1413

For Claims: 1-800-280-1466
Customer Service for

  • Insured’s

    Phone: 1-800-280-1466

  • Agents/Brokers

    Phone: 1-877-222-4586

  • American Family Agents

    Phone: 1-855-454-3953

If you are having problems with your health, vehicle, or property insurance, write an email to You can email with any claims-related concerns. 

  • How do I find the nearest offices of The General Insurance?

Through a network of offices and insurance brokers around the US, The General Insurance offers its high-end insurance solutions. You can use the Google Maps feature or the following search terms to discover an office close to your home.

  • general insurance offices near me
  • general insurance agents near me
  • general insurance online support
  • general insurance customer service near me
  • Does General Insurance have job opportunities at its corporate headquarters?

The General Insurance has offices for employment all across the US and has been recognized as a great place to work. The most recent job openings at the company are listed on job boards like Indeed, Monster, etc but you can also check their corporate website for the latest vacancies.

  • What kinds of insurance services does The General Insurance offer?

The General Insurance, which primarily concentrates on auto and vehicle insurance, possesses extensive knowledge in a number of insurance specialties, including identity theft insurance, condominium insurance, health insurance, farm/ranch insurance, etc.

Standard insurance choices provided by The General Insurance also include the following –

  • Collision protection
  • Liability protection
  • Unauthorized driver property damage
  • Protection from personal injury