American Airlines is a major US-based airline headquartered in Fort Worth, Texas, within the Dallas–Fort Worth metroplex. It is the largest airline in the world when measured by fleet size, scheduled passengers carried, and revenue passenger mile. American, together with its regional partners and affiliates, operates an extensive international and domestic network with almost 6,800 flights per day to nearly 350 destinations in more than 50 countries. American Airlines is a founding member of the Oneworld alliance, the third-largest airline alliance in the world. Regional service is operated by independent and subsidiary carriers under the brand name American Eagle.
American Airlines and American Eagle operate out of 10 hubs, with Dallas/Fort Worth (DFW) being its largest. The airline handles more than 200 million passengers annually with an average of more than 500,000 passengers daily. As of 2021, the company employs 123,400 staff members
American Airlines Headquarter:
American Airlines opened its new headquarters in Fort Worth, Texas in September 2019. American Airlines claims the headquarters cost $350 million, while DFW Airport claims that the entire 300-acre campus will be a $1 billion investment by the airline (the campus technically sits on DFW’s land).
The current headquarters consists of at least eight buildings, and the campus is known as “Skyview.” Each building is assigned a number, one through eight.
The airline is building a 600 room hotel intended to house employees who are in training (especially for flight attendants and pilots), though for now that has been put on pause, as American is looking to cut capital expenditures.
It goes without saying that the timing of all of this likely wasn’t ideal. American has cut its management and support staff by somewhere around 30%, and most of the remaining staff are only coming into the office roughly one day per week, and are otherwise working from home.
| American Airlines Customer Service | ||
| American Airlines Customer Service Website | Website | |
| American Airlines Customer Service Phone NumbersWithin the U.S. and Canada | ||
| Language | Phone Number | Hours (CT) |
| English | 800-433-7300 | 24 hours |
| Spanish | 800-633-3711 | 24 hours |
| French | 800-756-8613 | 7 a.m. – 6 p.m. |
|---|---|---|
| Portuguese | 866-824-8717 | 6 a.m. – 7 p.m. |
| Creole | 800-833-5767 | 7 a.m. – 4 p.m. |
| Japanese | 800-237-0027 | 24 hours |
| Mandarin Chinese | 800-492-8095 | 24 hours |
| Hearing & speech impaired | Dial 711 to be connected through the National Relay Service | 24 hours |
American Airlines Corporate structure:
American Airlines Group Inc. |
|
Mailing address |
P.O. Box 619616 DFW Airport, TX 75261-9616 |
Location |
1 Skyview Drive Fort Worth, TX 76155 |
Phone number |
682-278-9000 |
Financial information |
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Stock information |
Common Stock Transfer Agent and Registrar American Stock Transfer & Trust Company, LLC 6201 15th Avenue Operations Center Brooklyn, NY 11219 |
Shareholder services |
Toll-free telephone number (U.S. only): 800-937-5449 International: 718-921-8124 |
Shareholder services Web Site |
https://www.amstock.com/ |
Shareholder services Email |
info@amstock.com |
Leadership |
|
James F. Albaugh |
Advisor Global Advisory and Asset Management Firm |
Jeffrey D. Benjamin |
Senior Advisor Cyrus Capital Partners, L.P. |
Adriane M. Brown |
Managing Partner Flying Fish Partners |
John T. Cahill |
Vice Chairman The Kraft Heinz Company |
Michael J. Embler |
Former Chief Investment Officer Franklin Mutual Advisors, LLC |
Matthew J. Hart |
Retired President & CEO Hilton Hotels Corporation |
Susan D. Kronick |
Retired Vice-Chairman Macy’s, Inc. |
Martin H. Nesbitt |
Co-CEO The Vistria Group |
Denise M. O’Leary |
Private Venture Capital Investor |
Vicente Reynal |
Chairman, President and Chief Executive Officer Ingersoll Rand, Inc. |
Ray M. Robinson |
Non-Executive Chairman Citizens Trust Bank |
Gregory D. Smith |
Former Executive Vice President of Enterprise Operations and Chief Financial Officer The Boeing Company |
Doug Steenland |
Former President & CEO Northwest Airlines Corporation |
W. Douglas Parker |
Chairman and Former CEO American Airlines |
Robert D. Isom, Jr. |
Chief Executive Officer American Airlines Group & American Airlines |
American Airlines Hubs:
- Charlotte : American’s hub for the southeastern United States and secondary Caribbean gateway. Its operations in Concourse E are the largest regional flight operation in the world. American has about 91% of the market share at CLT, making it the largest carrier at the airport Former US Airways hub.
- Chicago–O’Hare : American’s hub for the Midwest. American has about 35% of the market share at O’Hare, making it the airport’s second largest airline after United.
- Dallas/Fort Worth : American’s hub for the southern United States and largest hub overall. American currently has about 87% of the market share at DFW, making it the largest carrier at the airport. American’s corporate headquarters are also in Fort Worth near the airport. DFW serves as American’s primary Transpacific hub, primary gateway to Mexico, and secondary gateway to Latin America.
- Los Angeles : American’s hub for the West Coast and secondary transpacific gateway.
- Miami : American’s primary Latin American and Caribbean hub. American has about 68% of the market share at Miami International, making it the largest airline at the airport.
- New York–JFK : American’s primary transatlantic hub. Mostly serves destinations with a lot of business traffic. American has about 12% of the market share at JFK, making it the third largest carrier at the airport behind Delta and JetBlue.
- New York–LaGuardia : American’s second New York hub.
- Philadelphia : American’s primary Northeast domestic hub and secondary transatlantic hub, primarily for London, Paris, and leisure destinations in Western and Southern Europe. American has about 70% of the market share at PHL, making it the airport’s largest airline. Former US Airways hub.
- Phoenix–Sky Harbor : American’s Rocky Mountain hub. Currently American has about 33% of the market share at PHX, making it the airport’s second-largest airline. Former US Airways hub.
- Washington–Reagan : American’s hub for the capital of the United States. American has about 49% of the market share at DCA, making it the largest carrier at the airport. Former US Airways hub.
Fleet:
As of January 2023, American Airlines operates the largest commercial fleet in the world, comprising 933 aircraft from both Boeing and Airbus, with an additional 161 planned or on order.
Over 80% of American’s aircraft are narrow-bodies, mainly Airbus A320 series and the Boeing 737-800. It is the largest A320 series aircraft operator in the world, as well as the largest operator of the A319 and A321 variants. It is the fourth-largest operator of 737 family aircraft and second-largest operator of the 737-800 variant.
American’s wide-body aircraft are all Boeing airliners. It is the third-largest operator of the Boeing 787 series and the sixth-largest operator of the Boeing 777 series.
American exclusively ordered Boeing aircraft throughout the 2000s. This strategy shifted on July 20, 2011, when American announced the largest combined aircraft order in history for 460 narrow-body jets including 260 aircraft from the Airbus A320 series. Additional Airbus aircraft joined the fleet in 2013 during the US Airways merger, which operated a nearly all Airbus fleet.
On August 16, 2022, American announced that a deal had been confirmed with Boom Supersonic to purchase at least 20 of their Overture supersonic airliners and potentially up to 60 in total.
American Airlines operates aircraft maintenance and repair bases at the Charlotte, Chicago O’Hare, Dallas–Fort Worth, Pittsburgh (where all its Airbus narrowbody aircraft are maintained), and Tulsa airports.